Booking & Scheduling
Guideline: Schedule services at least 3 days in advance.
‍Policy: 24-hour notice required for cancellations or rescheduling.

‍Service Delivery
Guideline: Includes up to 3 hours of filming. Additional hours can be purchased.
‍Policy: Travel within 30 miles is included; additional travel costs may apply.
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‍Footage Ownership
Guideline: Clients retain ownership of all raw footage.
‍Policy: We store a backup for 60 days.

‍Usage Rights
Guideline: Footage can be used commercially.
‍Policy: We retain the right to use footage for promotional activities unless opted out.

‍Credit System
Guideline: Credits must be purchased in advance and are non-refundable.

‍Policy: Credits expire 12 months from purchase.

‍Service Quality
Guideline: We commit to high-quality service.
‍Policy: Reschedule or refund in case of equipment failure.

‍Client Cooperation
Guideline: Clients secure shoot locations and permissions.
‍Policy: Ensure readiness for filming.

‍Post-Production
Guideline: Raw footage delivery included.
‍Policy: Additional post-production services available for extra credits or fees.

‍Understanding the payment process.
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‍Video: Payment Schedule & Instructions

Note: You will see the total credit cost as a negative balance until payment is made.
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